Technical issue
Restart the game, check for updates, and confirm that your connection is stable. If it continues, send us the steps that reproduce it.
Player care
PLAYER
SUPPORT.
Tell us what happened and which Quantum Star game you were playing. We will help you get back into the action.
Contact the team
Email tianuniverse2025@gmail.com. Include the game name, device model, operating system, app version, and a short description of the problem. Screenshots help, but never send passwords or complete payment-card information.
Purchase issue
Include your Google Play order ID and the item name. Billing methods and refunds may also be handled directly by Google Play.
Lost progress
Tell us what stage, currency, or items were affected and when you last saw the correct progress. Avoid uninstalling before contacting us.
Privacy request
Use the subject "Privacy Request" and describe the right you want to exercise. We may request limited information to verify the request.